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AI decisioning for financial services & insurance

Maximize any business metric with true 1:1 personalization

A leading bank uses OfferFit to personalize credit card offers

1

Goal

A top North American bank set out to increase small business accounts booked by optimizing cross-sell campaigns for existing small business cardholders.

2

Prior approach

Sending communications once a month with campaign audiences only refreshed every 30 days.

3

OfferFit approach

Optimize cross-sell campaigns with AI decisioning to personalize send times, creative, message, and outreach frequency.

Result

$2.5 million in incremental revenue and 18% increase in conversion rate per send.

Optimize every customer journey with AI decisioning

1:1 personalization throughout the lifecycle

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Encourage paperless billing, autopay & direct deposit with personalized onboarding

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Maximize engagement with digital channels with 1:1 communication

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Find the perfect cross-sell offer for every customer

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Personalize lead nurturing from application to account opened

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Maximize net present value from referral campaigns

AI decisioning agents find the optimal action for every customer

Credit cards

Maximize accounts opened and encourage category spend

Fintech

Encourage new accounts and investments with data-driven personalization

Banking

Increase customer lifetime value by offering 1:1 offers on new accounts, loans, and savings

Insurance

Lower costs by optimizing safe, healthy customer decisions

AI-driven personalization in financial services

This white paper surveys the state of personalization in financial services, and explores how advances in AI are changing how marketers onboard, engage, and retain their customers. AI Decisioning will transform 1:1 how marketers build customer journeys.

Read the paper

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Ready to start personalizing with AI decisioning?