A leading bank uses OfferFit to personalize credit card offers
Goal
A top North American bank set out to increase small business accounts booked by optimizing cross-sell campaigns for existing small business cardholders.
Prior approach
Sending communications once a month with campaign audiences only refreshed every 30 days.
OfferFit approach
Optimize cross-sell campaigns with AI decisioning to personalize send times, creative, message, and outreach frequency.
Result
$2.5 million in incremental revenue and 18% increase in conversion rate per send.

Optimize every customer journey with AI decisioning
1:1 personalization throughout the lifecycle
Encourage paperless billing, autopay & direct deposit with personalized onboarding
Maximize engagement with digital channels with 1:1 communication
Find the perfect cross-sell offer for every customer
Personalize lead nurturing from application to account opened
Maximize net present value from referral campaigns
AI decisioning agents find the optimal action for every customer
AI-driven personalization in financial services
This white paper surveys the state of personalization in financial services, and explores how advances in AI are changing how marketers onboard, engage, and retain their customers. AI Decisioning will transform 1:1 how marketers build customer journeys.
Read the paper
Ready to start personalizing with AI decisioning?